FAQs
Got questions on pheromones or how our products work? We’ve got answers.
FAQ CATEGORY
PHEROMONES
- WHAT IS A PHEROMONE?
- DO THE COMFORT ZONE PHEROMONES AFFECT PEOPLE OR OTHER ANIMALS IN MY HOUSE?
- ARE THERE ANY ADVERSE SIDE EFFECTS FROM THE COMFORT ZONE PHEROMONES THAT I SHOULD BE AWARE OF?
- WHAT ARE THE INGREDIENTS?
COLLARS
- HOW DO I FIT THE COLLAR?
- HOW DOES THE COLLAR BREAKAWAY?
- HOW LONG DOES THE COLLAR LAST?
- WHERE CAN I USE THE COLLAR?
- WHAT SIZE IS THE COLLAR?
- WHAT PACK SIZES ARE AVAILABLE?
DIFFUSER
- HOW ARE YOUR PRODUCT PROVEN TO WORK?
- HOW LONG DO THE DIFFUSER REFILLS LAST?
- IS IT NORMAL FOR THE DIFFUSER TO FEEL HOT?
- WHAT IS “NEW AND IMPROVED” ABOUT THE PRODUCT?
- WILL THE OLD REFILLS WORK IN THE NEW DIFFUSER?
- WILL THE NEW REFILLS WORK IN THE OLD DIFFUSER?
- WHAT OTHER BRANDS’ REFILLS WORK IN YOUR DIFFUSER?
- HOW LARGE OF AN AREA DOES ONE DIFFUSER COVER?
- WHEN SHOULD I CHANGE OUT THE DIFFUSER?
- WHAT VOLTAGE SOCKET WORKS FOR MY DIFFUSER?
- IS IT OK TO USE AN EXTENSION LEAD?
- CAN I USE THE COMFORT ZONE REFILLS WITH OTHER DIFFUSERS?
- HOW DO I KNOW THE DIFFUSER IS WORKING?
- CAN THE DIFFUSER BE USED AROUND OPEN WINDOWS?
- SHOULD THE DIFFUSER BE PLUGGED IN ALL DAY?
- MY CAT IS SCRATCHING, HOW SHOULD I USE THE DIFFUSER?
- MY CAT IS URINE MARKING, HOW SHOULD I USE THE DIFFUSER?
- WILL THE DIFFUSER STOP MY CAT FROM URINATING OUTSIDE THE LITTER BOX AND/OR MARKING AROUND THE HOUSE?
PHEROMONES
WHAT IS A PHEROMONE?
Pheromones are scents that cats (and other animals) use to communicate with one another. Comfort Zone collars release pheromones that facilitate a relaxed state.
DO THE COMFORT ZONE PHEROMONES AFFECT PEOPLE OR OTHER ANIMALS IN MY HOUSE?
We have no evidence it affects people or other animals.
WILL THE COMFORT ZONE PHEROMONES SEDATE MY CAT?
Comfort Zone diffusers are drug-free and release odourless pheromones that calm your cat and should have no sedative effects.
ARE THERE ANY ADVERSE SIDE EFFECTS FROM THE COMFORT ZONE PHEROMONES THAT I SHOULD BE AWARE OF?
We have no evidence of any adverse side effects.
WHAT ARE THE INGREDIENTS?
Pheromones are a mixture of fatty acids. Our products also contain a solvent, which helps dissolve the pheromones so it can be sprayed or diffused.
COLLARS
HOW DO I FIT THE COLLAR?
Place the collar around your cat’s neck, adjust it to fit and buckle in place. A properly fitted collar is one that, when fastened, fits comfortably around the neck. You should be able to fit one or two fingers between the neck and the collar with the fingers flat against your cat’s neck.
HOW DOES THE COLLAR BREAKAWAY?
The cat pheromone collar has an easy-release feature for your cat’s safety. The Breakaway® collar will release if the cat becomes entangled in an object like a fence or tree.
HOW LONG DOES THE COLLAR LAST?
Replace the collar every 30 days.
WHERE CAN I USE THE COLLAR?
Your cat should wear this collar 24/7, whether indoors or outdoors.
WHAT SIZE IS THE COLLAR?
The collar is one-size fits all and is easily adjustable.
WHAT PACK SIZES ARE AVAILABLE?
The collar is available in single or packs of two.
DIFFUSER
HOW ARE YOUR PRODUCTS PROVEN TO WORK?
We use a combination of laboratory studies and in-home tests to prove that our products work.
HOW LONG DO THE DIFFUSER REFILLS LAST?
Refills last up to 30 days.
IS IT NORMAL FOR THE DIFFUSER TO FEEL HOT?
This is totally normal, as heat is required to disperse pheromones into the air. Don’t be alarmed.
WHAT IS “NEW AND IMPROVED” ABOUT THE PRODUCT?
Comfort Zone products are known for their effective pheromone technology, and now we’ve improved the diffuser system as well, providing a longer-lasting, consistent diffusion of pheromones for up to 30 days.
WILL THE OLD REFILLS WORK IN THE NEW DIFFUSER?
Yes, but we don’t recommend mixing these.
WILL THE OLD REFILLS WORK IN THE NEW DIFFUSER?
Yes, but we don’t recommend mixing these.
WILL OTHER BRANDS’ REFILLS WORK IN YOUR DIFFUSER?
No, we recommend using only Comfort Zone brand refills with our diffusers.
HOW LARGE OF AN AREA DOES ONE DIFFUSER COVER?
One large room per diffuser, up to 650 sq. feet/60 m2
WHEN SHOULD I CHANGE OUT THE DIFFUSER?
We recommend that you change the diffuser once every year.
WHERE DO I PLUG THE DIFFUSER IN?
Plug it into any standard household socket. Be sure to keep the diffuser away from obstructions, like furniture, and away from open windows.
WHAT VOLTAGE OUTLET WORKS FOR MY DIFFUSER?
240V, the standard for outlets in the UK.
I NOTICED A SMELL FROM THE DIFFUSER. IS THAT NORMAL?
Absolutely. Some people with a sensitive sense of smell may perceive a slight oily scent from the diffuser.
IS IT OK TO USE AN EXTENSION LEAD?
No, the product will not function properly.
IS IT OK TO USE THIS PRODUCT INTERMITTENTLY?
No, the product will not function properly and will stop working.
CAN I USE THE COMFORT ZONE REFILLS WITH OTHER DIFFUSERS?
No. We recommend using the refills with only the Comfort Zone diffusers.
HOW DO I KNOW THE DIFFUSER IS WORKING?
It normally takes up to a week to see results in your cat’s behaviour. After that, you should gradually see your cat reduce stressful behaviors over time.
CAN THE DIFFUSER BE USED AROUND OPEN WINDOWS?
We recommend not using the diffuser unit in a room with open windows or near vents. If it has to be in a room with open windows or vents, put it on the opposite wall to ensure the refill lasts up to 30 days. If you use the diffuser around an open window, the product is less likely to be effective.
SHOULD THE DIFFUSER BE PLUGGED IN ALL DAY?
Yes.
MY CAT IS SCRATCHING. HOW SHOULD I USE THE DIFFUSER?
Use one per room where the cat spends the most time, and allow 2-4 days to start seeing results.
SHOULD BOTH THE COMFORT ZONE DIFFUSER AND SPRAY BE USED TOGETHER FOR BETTER RESULTS?
We recommend using the spray to “spot treat” areas where your cat has sprayed or scratched, and to use the diffuser as an always-on solution.
WILL THE DIFFUSER STOP MY CAT FROM URINATING OUTSIDE THE LITTER BOX AND/OR MARKING AROUND THE HOUSE?
Cats spray for a variety of reasons, but if your cat is spraying due to stress and not illness, it’s proven 95% effective at reducing urine marking.
